LAO is committed to protecting your personal information and ensuring a clear and transparent approach to the information we collect and how we use it. This policy explains how we process the personal information we collect, or that you provide to us, when you use our website.

Please read the policy below carefully to understand our views and practices regarding your personal information and how we will treat it.

1. Who we are and how to contact us?
2. Our website covered by this personal data policy
3. Other policies that we invite you to consult
4. Information we may collect about you
5. Information relating to our marketing communications
6. Information we collect about you from other places
7. Sharing your personal information
8. The period for which we keep your personal information
9. Your rights under data protection legislation
10. The remedies available to you if you are not satisfied with how we use your information
11. About Data Security
12. Changes to our personal data policy

1. Who are we and how to contact us?

The legal name of LAO Care is Schino Care SAS, and when you use our website, we are the data controller.

• If you need to contact us, you have several options:
  • email us at hello@lao-care.com
  • send us a letter addressed to:
  Schino Care - Legal Department
  10 Cherry Tree Street
  67 170 Brumath
  France

• contact us using the contact form on our website

2. Our website covered by this personal data policy

The information presented in this policy applies to the following website: www.lao-care.com

3. Other policies and information that we invite you to consult

This Privacy Policy contains all the information you need about how we collect and use your personal information on our websites, but we encourage you to consult information found in other places.

Additional policies relating to personal data

This document represents our primary privacy policy regarding the use of the website and the digital services and products offered by LAO. However, additional information may be found in privacy policies specific to specific digital products and services. Please review these policies when registering for or subscribing to these products or services.

Our cookie policy

When you use our website, information may be collected through cookies to distinguish you from other users of our website and other digital products and services. We have a separate Cookie Policy, which details our use of cookies and the purpose for which we use them. We encourage you to review our Cookie Policy https://lao-care.com/pages/informations-cookies

Related platforms

Our site may contain links to and from the websites and digital platforms of our partner networks, advertisers, affiliates, and social media. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we cannot be held responsible for these policies. Please check these policies before providing any personal information to these websites.

4. Information we may collect about you

This section presents:

• how we collect your personal information,

• the categories of data we collect,

• how we plan to use the information we collect,

• the legal basis on which we will rely to process the information collected,

• the retention period of the information collected; and

• specific data types.

We may collect and store the following information about you:

Data collected	Purposes	Data type	Legal basis for processing	Retention period
Information you provide to us when you enter a competition or take advantage of a promotion. (“ Competition/Promotion Data ”).	To allow us to send you additional information about the competition or the prize if you are a competition winner. Unless we provide you with information otherwise at the time we collect your information, we will only use your information to manage and administer the competitions or promotions.	Competition/promotion data may include, for example, your name and email address. If you win a prize, we may ask for your full address to enable us to send you your prize.	The conclusion of an agreement between you and us to participate in the competition or benefit from the promotion.	Your information will be kept for a period of 3 years after the last contact.
Information you provide to us to respond to a survey, complete a questionnaire, or submit a review or feedback to us. (“ Review Data ”)	To collect information from you on a specific topic, for example, our services or a review of our products. In most cases, surveys and questionnaires are anonymous, and we collect personal information for statistical purposes only. If this is not the case, we will inform you at the time of collection. If this feature is offered, your opinions and feedback may be disclosed on the Site. You will of course be informed of this.	This information may include your name, email address and any other personal information requested.	The legal basis for this processing is our legitimate interest in monitoring and improving our products and services, as well as sharing your feedback and opinions with Internet users.	We will anonymize or delete your reviews and feedback after 10 years. Any information retained will be statistical data only. Any information collected as a result of a survey or questionnaire will be deleted within three years of submitting your responses. All information retained will be statistical data only.
Information you provide to us when you communicate with us, e.g. by email or via the contact form on our websites or via the live chat function on our site. (“ Communication Data ”)	This information is used to allow us to respond to or follow up on your comments, requests or questions.	The information may include your full name, first name, postal address, telephone number, email address and other personal data that you provide to us to enable us to process your communication.	We will use our legitimate interest to assist you and answer your questions as the legal basis for processing communication data.	We will retain Communication Data for as long as necessary to enable us to address the issue relating to that communication. Once your issue has been addressed, we will delete the Communication Data within 3 years.
If you tell us that you would like to receive additional information by subscribing to one of our newsletters or marketing communications (“ Marketing Data ”). For further details, please refer to paragraph 6 of this policy	Marketing data is processed for the purpose of sending you notifications and/or newsletters and/or any marketing communications.	We will ask for your name and email address so that we can send you the requested information.	The legal basis for this processing is consent.	Your information will be kept for a period of 3 years after the last contact.

 

Voluntary information

When you provide us with information, in some cases we will also ask you for additional information on a voluntary basis. This information will be presented as optional and used to help us better understand our customers and personalize our services.

Statistical information

We also collect and use aggregated data such as statistical or demographic data (“Aggregated Data”). Aggregated Data may be derived from your personal information but does not reveal your identity. For example, we may aggregate your usage and device data to calculate the percentage of our website users accessing a specific feature of our website. Aggregated Data is used solely for our own purposes.

Sensitive personal information

Although we do not request sensitive personal data, we have sections on our websites where you can submit additional information, for example, when submitting a review. If you submit information in this free-text section, only submit information you are comfortable providing and always keep in mind that this information may be sensitive. If you submit comments or suggestions on our website, please remember that this information will be visible to other users of our website.

Minors and personal information

Our website is not intended for minors, and we do not knowingly collect information from minors. If we become aware that we have any information about a minor under the age of 15, we will take all necessary steps to comply with applicable data protection regulations, including, if necessary, the deletion of this information. If you become aware that your minor child has provided us with personal information without your consent, please contact us as soon as possible at hello@lao-care.com so that we can take appropriate action.

5. Information relating to our marketing communications

You will only receive marketing communications from us if you choose to do so.

In this context, we use the information you provide to us, usually your name and email address.

In any event, you can unsubscribe or stop any commercial prospecting from us at any time either:

• by clicking on the unsubscribe link at the bottom of each marketing communication we send to you; or

• by contacting us by email or post using one of our contact details set out in paragraph 1.

We may send you marketing communications until you choose to unsubscribe from receiving them. However, if we have not heard from you for 3 years or if we notice that you have not opened our emails, we will delete your details from our database. You can opt out again at any time.

We may also use your usage and device data to make online suggestions and recommendations to you about goods or services that may be of interest to you. This processing is based on our legitimate interest in developing our products and services.

6. Information we collect about you from other places

To enable us to provide our services to you, we may receive personal information about you from other sources, including:

• Information from our web server logs, for example, information about your computer, such as your IP address, operating system, or browser type. We may also collect information about searches you conduct on our website and your interaction with communications we send you, such as when you open email communications. (“Usage and Device Data”). We use this information for system administration and to analyze how our sites and digital platforms are used. It also allows us to provide the best online infrastructure for your digital activities.

  The legal basis for this processing is our legitimate interest in monitoring and improving our website.

• As mentioned above, we collect information about how you use our website, digital products, and services using cookies or similar technologies stored on your device. Cookies contain information that is transferred to the hard drive of your computer or mobile phone/tablet. They allow us to improve our websites and provide you with a higher quality and more personalized service. You can view our cookie policy here https://lao-care.com/pages/informations-cookies

The legal basis for this processing is your consent or, where applicable, our legitimate interest in monitoring and improving our website.

• Our website may allow you to share your experience and connect with us through third-party social media sites such as Facebook and Twitter. We may collect this information from our social media sites, including likes, shares, and tweets, as well as from the content of social media sites. We do not control the privacy of the information you provide on social media sites, and the privacy policies of those social media sites will apply when using their services.

7. Sharing your personal information

Your personal data will only be transmitted to people who need to know this information to carry out their missions.

We may share your personal data in the following ways:

To subcontractors

LAO may share your personal data with subcontractors that we may use to process your request or provide services, including IT and system administration services, such as hosting, email services, and review and review management. These subcontractors are contractually bound to ensure the confidentiality and security of the personal data received and to only process your personal data on our instructions.

To third parties

• For legal reasons

If we are under a duty to disclose or share your personal information in order to comply with a legal obligation, or to enforce or apply our terms of use or any other contract; or to protect our rights, property or the safety of LAO, its customers or others. In this context and to the extent necessary, we may share your personal information with any external counsel who may be bound by an obligation of confidentiality.

• Based on your consent

Third parties may collect information about you on our website, products, or services through cookies or similar technologies, for example, to deliver personalized advertising or conduct profiling. These cookies will be processed in accordance with our Cookie Policy. You can read it here: https://lao-care.com/pages/informations-cookies

 

8. The period for which we keep your personal information

By default, we will not retain your personal information for longer than necessary to fulfill the purposes for which we collected it, regardless of the purpose, including for the purpose of satisfying any legal, accounting, or reporting requirements. For more specific information on how long we retain your personal information, please refer to section 5 of this policy.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of unauthorized use or disclosure of your personal data, our purposes for processing your personal data, our ability to pursue those purposes through other means, and the applicable legal requirements.

In certain circumstances, you can ask us to delete your data: see your right to deletion below for more information.

In certain circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes. In this case, we may use this information indefinitely without further notice to you.

 

9. Your rights under data protection regulations

Data protection regulations allow you to have certain rights regarding the processing of your information. These rights include the following:

The right to be informed
You have the right to be informed about how we collect and process your personal information, including who we are, how we use your personal information, and your rights in relation to your personal information. We have gathered all the necessary information in this privacy policy.

The right to access your information
You have the right to access the personal information we hold about you. We can confirm whether your information is being processed or not and give you access to your personal information.

The right to correct your information
If your personal information is inaccurate or incomplete, you have the right to have it corrected and updated. If we have disclosed your information to third parties, where possible, we will inform them of any updates you have provided to us. You can update the personal information we hold about you by contacting us using the contact methods outlined in this Privacy Policy.

The right to delete your information
You have the right to request the deletion or removal of your personal information if we have no reason to continue processing it. Circumstances in which you may invoke the right to be forgotten include situations where the information is no longer necessary for the purpose for which it was originally collected or processed and situations where you have withdrawn your consent to the processing.

The right to limit processing
You have the right to "block" or prevent the processing of your personal information. If you ask us to delete your personal information, we will stop processing it.

The right to portability
If you wish to move or transfer your personal information to another service provider or copy your information for reasons specific to you, you have the right to have your information transferred to another person.

The right to object
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent this type of processing by checking certain boxes on the forms we use to collect your information. You can also exercise this right at any time by contacting us at hello@lao-care.com

The right to determine the fate of your data after your death
You also have the right to tell us what you want us to do with your data after your death. We will record and, if we learn that such an event has occurred, will follow your instructions.

For more information about your rights
You will find further information on your data protection rights with the CNIL on its website www.cnil.fr.

10. The remedies available to you if you are not satisfied

We are committed to protecting and respecting your privacy. However, if you are not satisfied with how we collect or process your information, or if you simply wish to obtain more information about your rights, you can contact us by email at hello@lao-care.com

We will endeavor to resolve any issues you may encounter with you and answer all your questions as quickly as possible.

If, after contacting us, you believe that your rights have not been respected or that the access control system does not comply with data protection rules, you can submit a complaint to the CNIL.

11. About data security

LAO has implemented measures to protect the confidentiality, security, and integrity of your personal data. Access to personal data is restricted to employees and service providers who need to know this information.

Banking information will be collected for the purpose of providing efficient, legal, and secure payment processes. These measures may include SSL encryption (which makes data unreadable by third parties) during the collection or transfer of confidential data. The information provided will be used only for online payment and will not be stored.

LAO undertakes to ensure that your personal data is not altered or damaged and that unauthorized third parties do not have access to it.

12. Changes to our personal data policy

We may make changes to our policy from time to time. Any future changes to this policy will be posted on this page. If you have an online account with us, we may notify you of any changes by email or through your account the next time you log in.

Date: January 2025